Renow’s 5-Phase Automation Process for Enhanced Returns Handling
In the fast-paced world of eCommerce, efficient returns handling is crucial for both customer satisfaction and business success. Renow offers a cutting-edge solution to streamline the return process, ensuring a seamless experience for both sellers and buyers.
1. Effortless Setup
Renow simplifies the integration process for sellers by offering a user-friendly plugin. With just a return link or QR code insertion, sellers can seamlessly incorporate Renow into their store’s return process, making setup quick and straightforward.
2. Customer-Friendly Returns Handling
Renow’s intuitive return flow guides customers through the return process, making it hassle-free and convenient. Customers are prompted to take photos as instructed, ensuring accurate documentation of returned items. Renow’s category-specific return process ensures a smooth experience, with the entire return process taking just two minutes on average. This customer-centric approach has earned Renow a stellar 4.5/5 star rating from satisfied users.
Product category specific return process with 4.5/5 star rating.
3. Automated Condition Verification
Upon initiating a return, Renow’s AI-powered grading engine swiftly inspects the product’s condition, providing an instant grade and approving or declining the return. With human oversight in place for unclear cases, Renow ensures accurate and efficient processing. Approved products receive an “Inspected by Renow” stamp, signaling their readiness for immediate relisting. This automation significantly reduces the need for manual labor, cutting costs and enhancing operational efficiency.
4. Efficient Product Relisting
Leveraging condition information provided by Renow’s grading engine, products are promptly relisted for resale. With approximately 90% of customer returns in very good condition and suitable for immediate resale, Renow optimizes inventory turnover and cash flow. These products are relisted either on the retailer’s main site or as “almost new” items on third-party marketplaces connected by Renow, eliminating the need to ship them back to warehouses.
5. Optimized Shipping to New Customers
Upon the sale of a returned product, Renow intelligently selects the most efficient shipping route to the new customer, minimizing shipping expenses and reducing CO2 emissions. This streamlined process accelerates inventory turnover and results in significant savings in return management costs.
Renow’s automated return flow revolutionizes the eCommerce returns process, offering unparalleled efficiency and convenience for sellers and buyers alike. By seamlessly integrating Renow into their operations, retailers can enhance customer satisfaction, optimize inventory management, and achieve substantial cost savings.
Experience the benefits of Renow’s automated return flow and unlock new levels of efficiency in eCommerce returns management. Learn more about how to cut customer returns costs and emissions with the help of automation and AI here.
Watch our short explainer video to see how Renow transforms the returns process with cutting-edge automation and efficiency.
